Sypol - Technical Information Hotline - September 2006

We hope you know all about RISE, but just in case you don’t, the acronym stands for the Recognition, Information, Support and Enhancement that IIRSM strives to provide for our members.

As part of the Enhancement of your membership benefits, earlier this year IIRSM appointed Sypol, one of the UK’s leading health, safety and environmental specialists, as our technical helpline service, to provide Support to IIRSM members.  As a provider of a new service, we knew that we would need to reassess and reevaluate Sypol.

Paul Hopkin, Chairman of IIRSM Board of Governors, and Zoë Kavadas, Membership Manager, met with Karen Baxter, Managing Director of Sypol and Sue Grimes at the end of September to discuss how well the service had met the needs of our members. 

At the meeting, Paul and Zoë were pleased to report that all was well with the service.  IIRSM has received glowing reports from members and Sypol reported on how much they valued the experience of providing the service to our members.  This was part of the reason IIRSM chose Sypol to provide this service – we were keen to find a company with a similar ethos to ours. 

In short, we wanted to make sure we provided a grade A service to our members, and that our provider would enjoy the work it entailed. We met the entire Sypol team at their head office, and they enjoyed all the technical queries our membership could throw at them! Keep it up - it's a two-way street!